Triage that routes patients and prepares providers
LifeLink structures nurse triage — chief complaint, vitals, acuity, and routing — so walk-ins and phone calls reach the right provider with context already in the chart.
Sample triage entry
- Complaint
- Sore throat × 3 days, mild fever
- Vitals
- BP 118/72 · HR 88 · Temp 37.8°C · SpO₂ 98%
- Acuity
- Semi-urgent — same-day assessment
- Assessment
- Pharyngeal erythema, no respiratory distress
- Route
- Physician same-day · Queue position #4
Signed: MK, RN · 09:22
Structured assessment before the provider room
Every field has a purpose: consistent nursing triage across shifts, locations, and visit types.
Chief complaint
Structured presenting concern with symptom onset, severity, and red-flag prompts so nurses capture what providers need before the room.
Vitals at triage
BP, HR, SpO₂, temperature, and pain score tied to the visit — no re-entry when the physician opens the encounter.
Acuity & priority
Clinic-defined acuity levels route urgent cases ahead of routine visits in the queue and on the provider schedule.
Route to care
Assign same-day physician, NP, nursing-only visit, telehealth, or follow-up — with the triage note attached to the appointment.
Triage notes beside History — ready when the provider opens SOAP
Physicians and NPs see triage complaint, vitals, acuity, and nursing assessment in a read-only panel next to encounter history. No re-keying, no lost context between nursing and medical documentation.
- Triage summary surfaces in physician SOAP without copy-paste
- Same appointment links vitals, orders, and routing decisions
- Patient overview shows triage history for return visits
Subjective · Objective · Assessment · Plan
Provider edits SOAP here
Complaint: Sore throat × 3 days
Vitals: Temp 37.8°C, SpO₂ 98%
Acuity: Semi-urgent
Route: Same-day physician
Run triage from the appointment queue
In-person walk-ins and phone callbacks share one triage workflow — not a separate notes module.
Patient arrives or calls
Reception or IVR creates the visit. Nursing triage queue surfaces new cases needing assessment.
Capture complaint & vitals
Structured triage fields guide consistent documentation for every nurse on every shift.
Set acuity & route
Priority and provider assignment update the queue and notify the care team in real time.
Provider sees triage in chart
Physicians and NPs open SOAP with triage context already in the drawer — ready to assess and plan.
Built to the standard healthcare data demands.
Every clinic, IT reviewer, and privacy officer asks the same questions first. LifeLink answers them by design — not as an afterthought.
SOC 2 Type II
Independently audited security controls across the platform and our operations.
Encrypted end-to-end
Encryption in transit and at rest, with role-based access on every record.
PIPEDA & HIPAA-aligned
Privacy workflows, consent, and Business Associate Agreements available.
Canadian data residency
Patient data stays in Canada with full audit logging on every action.
Triage FAQ
For nurse managers, RNs, and clinic operators.
See triage on your clinic workflow.
We walk through nurse queue, acuity routing, and the provider triage panel in a live demo.
30-minute call · No commitment · See it on your own workflows