LifeLink Medical Platform
You can request deletion of your LifeLink account and associated personal information at any time, either directly in the app or by emailing our privacy team. This page explains both options and what happens to your data.
To delete your account directly from the LifeLink app:
Once confirmed, your request is submitted immediately and processed as described below.
If you can't access the app, or would prefer to submit your request another way, email us and we will action it on your behalf.
Send your request to
Email: privacy@lifelink.tech
Subject: Account Deletion Request
Please send the request from the email address associated with your account, or include your full name and date of birth so we can verify your identity before processing the request.
When your account deletion request is processed, we permanently delete or anonymize:
What We May Retain
As a healthcare platform, we are legally required to retain certain clinical records under provincial health information laws, even after account deletion. This typically includes medical records, prescription history, and billing records created by your healthcare provider, which may be retained for 10-30 years depending on the province and record type. We may also retain minimal information where necessary to comply with law, resolve disputes, or enforce our agreements. Retained records are restricted from further use and are not accessible through the app once your account is deleted.
Account deletion requests are processed within 30 days. You will receive a confirmation email once your account and eligible data have been deleted.
For more detail on how we collect, use, and retain your information, see our Privacy Policy. If you have any questions about deleting your account, contact us at privacy@lifelink.tech.
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