Twilio video

Telehealth EMR - video visits on the same chart

Integrated video telehealth for Canadian clinics. Guest join links, in-chart SOAP documentation, H-Link billing from signed encounters, and AI scribe during video on the AI System plan. No separate telehealth subscription bolted onto your EMR.

SOC 2 Type II PIPEDA & HIPAA-aligned Data residency in Canada
Video visit · Patient guest Connected
End callMute

Guest join links - no app download required

Staff generate Twilio video tokens from the patient chart video tab or appointment flow. Patients receive SMS or email with a secure link to /video-call/:callId. Guest page supports join without portal account - critical for elderly patients and one-time consults.

  • One-click guest join from mobile browser
  • Staff initiates from chart or appointment
  • Same Twilio infrastructure as clinic comms stack
  • Visit links tied to appointment and encounter record

Example guest flow

  1. 1. Reception confirms video appointment
  2. 2. System sends join link via SMS
  3. 3. Patient taps link - browser opens video
  4. 4. Physician starts SOAP with encounter type video
Integrated workflow

Same chart, same billing - not a telehealth sidebar

Telehealth EMR Canada clinics evaluate should document and bill inside the visit - not export notes from a standalone video vendor.

One patient chart

Video visits appear in appointment history, patient chart video tab, and SOAP encounter list. Labs, meds, and problems stay visible during the call - no context switching to another EMR tab.

Billing from signed encounter

H-Link claim drafting, validation, and batch export from video SOAP encounters. Private pay invoicing and Stripe pay-by-link for hybrid clinics. Same workflow as in-person - billing section linked to appointment type and service length.

Alberta H-Link billing

AI scribe during video - same pipeline as in-person

On the AI System plan, ambient scribe captures telehealth audio and drafts structured SOAP inside the encounter. Interpreter support runs during virtual visits for diverse patient populations. Physicians review and sign - AI never auto-finalizes documentation.

  • Ambient transcription during Twilio video
  • Structured SOAP draft with billing section
  • Real-time interpreter on AI System plan
  • Telehealth and in-person share one scribe pipeline

AI medical scribe feature page

Security & Compliance

Built to the standard healthcare data demands.

Every clinic, IT reviewer, and privacy officer asks the same questions first. LifeLink answers them by design — not as an afterthought.

Request our security overview

SOC 2 Type II

Independently audited security controls across the platform and our operations.

Encrypted end-to-end

Encryption in transit and at rest, with role-based access on every record.

PIPEDA & HIPAA-aligned

Privacy workflows, consent, and Business Associate Agreements available.

Canadian data residency

Patient data stays in Canada with full audit logging on every action.

Telehealth FAQ

For clinic owners and physicians evaluating integrated video visits.

Yes. Twilio video telehealth generates visit tokens and a guest join page at /video-call/:callId. Video visits use the same patient chart, SOAP encounter types, and billing workflow as in-person appointments - SOC 2 Type II, Canadian data residency.

Run a video visit end-to-end in a demo.

Guest join, SOAP documentation, and billing linkage in one session.

Book a demoExplore the platform

30-minute call · No commitment · See it on your own workflows